FAQ

Unfortunately, it is not possible to access an account at Yapı Kredi Bankası A.Ş in Turkey via Yapi Kredi Bank Deutschland GmbH & Co. OHG. If you have any questions or require further assistance with accounts abroad, please contact the relevant branch.
For all questions regarding your accounts with Yapi Kredi Bank Turkey, please contact customer service in Turkey. They can be reached at the following telephone number: +90 444 0 444

Yapi Kredi Deutschland is a wholly owned subsidiary of Yapı ve Kredi Bankası A.Ş. which has a strong shareholding structure and market capitalization of EUR 7.2 billion as of 2024 year end.  Koç Group owns 61.17% of Yapı ve Kredi Bankası A.Ş. shares. The remaining 38.83% is publicly traded on Borsa Istanbul. For further details about the bank and Koc Holding please visit About us section. 

You can reach us by mail at the following address:
Neue Mainzer Straße 75
60311 Frankfurt am Main

You can reach us via email: 
retailbanking@yapikredi.de (for Retail Customers)
info@yapikredi.de (for General Information)

Please be advised that Yapi Kredi Bank Deutschland GmbH & Co. OHG does not have ATMs or a branch network (other than Wolfach Branch) serving clients. You can contact us via our digital channels, customer service or via Wolfach Branch. Our contact details can be found at the "Imprint" section.

The account with Yapi Kredi is free of charge – you don't pay anything for transfers to your reference account either.

You must have a German residence and a checking account in Germany. Once you have been successfully identified, we will open your new Yapi Kredi instant access savings account in your name.

The bank is supervised by the German Federal Financial Supervisory Authority (BaFin) and, in addition to the statutory deposit guarantee scheme for banks at the German Banks Compensation Scheme (Entschädigungseinrichtung deutscher Banken GmbH), is also assigned to the Deposit Protection Fund within the Association of German Banks (Bundesverband deutscher Banken e.V.).
 
For further details on statutory deposit protection, please refer to the website of the German Banks Compensation Scheme (www.edb-banken.de).
For further details on the Deposit Protection Fund, please refer to the website of the Association of German Banks (www.bankenverband.de).

Yapi Kredi Deutschland reserves the right to adjust the interest rate for the instant access savings account depending on the current market situation and its own business strategy.
You can open an account in the app (on your smartphone) if you:
. are at least 18 years old
. are a resident of the US
. have a compatible smartphone
. have a supported ID document
. do not already have an account with us.

The reference account is the checking account at your primary bank. Linked to your instant access savings account, it offers additional security for your transfers. It is the only account to which transfers can be made and from which deposits can be accepted.

You can make deposits by transfer from your checking account (reference account). You can easily request withdrawals via online or mobile banking. Of course, you can also request withdrawals in writing.

Yapi Kredi Bank Deutschland is part of the statutory deposit guarantee scheme (Entschädigungseinrichtung deutscher Banken GmbH - EdB), which protects deposits up to an amount of EUR 100.000,00

In addition, Yapi Kredi Bank Deutschland participates in the voluntary deposit protection fund within the Association of German Banks (Einlagensicherungsfonds - ESF), which goes far beyond the legally guaranteed compensation claim. The exact minimum deposit guarantee under schema for Yapi Kredi Bank Deutschland can be found on the website of the Deposit Protection Fund of the Association of German Banks (https://einlagensicherungsfonds.de/ueber-uns/mitwirkende-kreditinstitute).
Please open the login page for online banking, click on the menu item “Forgot customer number” and follow the instructions on the screen.
Please open the login page for online banking, click on the menu item “Forgot password” and follow the instructions on the screen.
For security reasons, your PIN is only valid for a limited period of time. Once this period has expired, you will be automatically prompted to change your PIN.
That is possible. However, the transmission of the security code may take some time and may cause delays in orders.